Last updated: July 30, 2026
1. Refund Window
We want you to be satisfied with Noveling Tracks. If you are not happy with your subscription, you may request a full refund within 30 days of your original purchase date or most recent renewal date.
Refund requests submitted within 48 hours of purchase or renewal are automatically approved. Requests submitted after 48 hours but within the 30-day window may be reviewed before approval.
2. How to Request a Refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. You can request a refund by:
- Visiting paddle.net and using Paddle’s self-service refund flow, or
- Emailing us at support@novelingtracks.life with your account email and purchase details so we can route the request to Paddle.
3. What Happens After a Refund
Approved refunds are issued to the original payment method. Once a refund is processed, your subscription will be canceled and your account may be downgraded to read-only or trial access depending on your remaining entitlement.
4. Exceptions
Refunds are not available outside the 30-day window except where required by law. We reserve the right to deny refund requests if we detect fraud, abuse, or repeated refund claims.
5. Paddle Refund Policy
Paddle also maintains its own refund policy, which governs the payment portion of your purchase. You can review it here: https://www.paddle.com/legal/refund-policy.
6. Contact
If you have questions about refunds, contact us at support@novelingtracks.life.